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Returns & Refunds Policy

This policy applies to purchases made through The Forgotten Paranormal.

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1. Your Statutory Rights

As a UK consumer, you have legal rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Nothing in this policy affects your statutory rights.

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2. Change of Mind (Online Orders)

If you are shopping online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

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To be eligible for a return:

  • You must notify us within 14 days of delivery

  • Goods must be returned within 14 days of cancellation

  • Items must be unused, unworn, and in their original packaging

 

3. How to Cancel or Return an Order

To request a return, please contact us at: theforgottenparanormal243@gmail.com

 

Include:

  • Your order number

  • The item(s) you wish to return

  • The reason for return (optional for change of mind)

 

4. Return Postage

  • For change-of-mind returns, you are responsible for return postage costs

  • We recommend using a tracked service, as we are not responsible for items lost in transit

 

5. Refunds

Once we receive and inspect your returned item(s), we will process your refund within 14 days.

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Refunds will be issued to the original payment method and will include:

  • The cost of the item(s)

  • Standard delivery costs (where required by law)

 

6. Faulty, Damaged, or Incorrect Items

If your item is faulty, damaged, or not as described, you are entitled to a remedy under the Consumer Rights Act 2015.

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Depending on the circumstances, this may include:

  • A repair

  • A replacement

  • A full or partial refund

 

We will cover reasonable return postage costs for faulty or incorrect items.

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Please contact us as soon as possible with photos and your order number.

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7. Items That Cannot Be Returned

The following items are non-returnable unless faulty:

  • Items marked as final sale

  • Personalised or custom-made items

  • Items that have been worn, used, or damaged by the customer

 

8. Late or Missing Refunds

If you have not received your refund after 14 days:

 

9. Exchanges

We do not offer direct exchanges.


If you wish to exchange an item, please return it for a refund and place a new order.

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10. Contact Us

If you have any questions about this Returns & Refunds Policy, contact us at: theforgottenparanormal243@gmail.com

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